Frequently Asked Questions
Everything you need to know about buying and selling ultra-luxury fashion.
How do I know the items are authentic?
Every item on FASHIONPHILE goes through a rigorous multi-point authentication process by our team of in-house experts to ensure 100% authenticity before it is listed for sale.
What is the return policy for luxury items?
We offer a 15-day return policy for most items. To be eligible for a refund, the FASHIONPHILE authenticity tag must remain attached and the item must be in the same condition as when it was purchased.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping via UPS usually takes 3-5 business days, while international shipping times vary based on location and customs processing.
Do you offer payment plans?
Yes, we offer flexible payment options including Affirm and specialized layaway plans, allowing you to pay for your luxury purchase over time.
What condition are the items in?
We use a standardized rating scale ranging from 'Giftable' to 'Fair.' Each product page includes detailed photographs and descriptions of any wear or imperfections to ensure full transparency.
Can I sell my designer bags to FASHIONPHILE?
Absolutely. You can submit photos of your items online for a quote. Once accepted, you can ship your items to us for free or drop them off at one of our locations to receive payment via check, wire, or site credit.